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Section B: Issues using the Adobe Creative Cloud (for personal computers and UMBC owned computers) Acrobat should now be licensed and run normally.
To resolve this, try Adobe's instructions for Named User Licenses or follow the instructions below:
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Mac Acrobat error: If you receive a “ Sorry, something went wrong” error message after opening or installing Acrobat (or an error message about a maximum allowed serial number usage), it is because you may have had an old Adobe install that used Adobe's now discontinued serialized licenses. Optionally, i f you have admin privileges on the computer, you can run the setup file as admin by right-clicking it and selecting Run as administrator from the menu that appears.
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Another option is to restart the computer before installing the Creative Cloud desktop app. If you get an installation failure, make sure you don't have any other applications running or any pending system updates in the background while installing the Creative Cloud desktop app.To avoid this, try running the installer from your desktop or from a directory with a short name. In Windows, if the extracted installer is located in a folder with a long file name, is nested within too many folders, or is running from a network drive, there is a much higher chance the installation will fail.Next, use the Creative Cloud Cleaner Toolto remove traces of the Adobe apps that may remain, restart the computer, and then try installing the Creative Cloud desktop app again. If you believe this to be the case, uninstall all Adobe applications from the computer and then restart the computer. Sometimes, existing Adobe app installs may cause the Creative Cloud desktop app to fail to install.
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To resolve this, please follow the instructions under the " How to open an app that hasn’t been notarized or is from an unidentified developer" section of this page. In Mac, if you receive a " can't be opened" error message and can't install the Adobe Creative Cloud, it is likely due to Apple's security settings in newer versions of macOS.
If you don't know what version of Windows you have, please follow this guide.
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This means you likely have the old UMBC Adobe license installed (didn't require you to be signed into your UMBC Adobe account to use), which will cease to function without the Creative Cloud desktop app. If you don't have the Creative Cloud desktop app and are not signed in to it, you will receive an expiration notice, a message to buy a license, a sign in prompt, or a message about a serial number when you open up any Adobe app (do not sign in to the app as it won't properly license). For UMBC owned computers: If the Creative Cloud desktop app is already on the computer (it is named Adobe Creative Cloud and can be found in either the Desktop or Start Menu in Windows or the Applications folder in Mac), you must sign in to it as outlined in the installation instructions for UMBC owned computers here.